Honoring our lifeline: Telecommunicators

Last month, the City celebrated National Public Safety Telecommunicators Week with a City Council proclamation recognizing the dedicated professionals who answer the call when emergencies strike. The City’s 911 Public Safety Telecommunicators are the first point of contact in crises, providing service 24/7.

In 2024, the City’s 911 center handled 142,614 phone calls and entered 79,832 computer-aided dispatch events, expertly coordinating police, fire and emergency medical responses.

These behind-the-scenes heroes are highly trained professionals who make quick, life-saving decisions every day. Their voices guide residents through tough moments, and their actions ensure first responders arrive quickly and informed.

A big thank you to the Bloomington telecommunicators for their skill, compassion and dedication!